Ethos Scooters Ltd.
Standard Warranty Terms
Nothing in these warranty terms affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
We provide a 12 month warranty on all new Inokim electric Scooters and bikes subject to the following exclusions:
All scooters and bikes require regular maintenance and safety checks and our warranty requires the purchaser to have a basic 6 monthly service check at a professional Inokim approved electric bike or scooter servicing centre.
Within 14 days
If your scooter develops a fault during normal use within 14 days of receipt, we will offer a refund, repair or replacement scooter at no cost to the customer, provided that the scooter has not been damaged, abused or modified. We will turn around the repair within 10 working days and refund/replacement within 5 working days after inspecting the scooter.
Within 30 days
If your scooter arrives damaged or with a manufacturing fault preventing its use, we will offer a full refund or replacement scooter at no cost to the customer, provided that it is unridden and all parts, manuals and packaging are present and undamaged. We will provide the refund or replacement within 5 working days after inspecting the damaged or faulty item.
After 30 days
If your scooter develops a fault after 30 days we will offer a free repair within 7 working days from inspection if parts are in stock or up to 20 working days if parts have to be ordered. If the fault cannot be repaired, we will offer a refund or replacement scooter, provided that the scooter has not been damaged, abused or modified.
Returned items will be checked to ensure they meet the criteria set out in this returns policy. With refunds we may deduct reasonable amounts from the purchase if your product is deemed by our Inokim trained technicians to have been damaged, abused or modified, and to take account of wear and tear.